Clarity on Industry Dispensing Fees


Protecting Our Nation’s Drug Supply

To our valued patients,

We thank you for your continued support throughout these unprecedented times. Our staff has been overwhelmed by the number of patients that have thanked us over the last few weeks. We know that the wonderful sense of community here on the Sunshine Coast is what is going to get us through this time.

Our Pharmacy Team would like to clear up some misconceptions from the Media regarding ‘dispensing fees’. Howe Sound Pharmacy is following the recommendation from our Public Health Officials to only dispense 30-days of medication at a time in order to avoid critical drug shortages and to be able to maintain a constant supply of medications as needed for all patients. This of course creates triple the work over the next 3 months. However, we as health care professionals believe it is our duty to provide the best possible service to all of our patients while following the public safety orders from our Public Health Officials, and to ensure the continuity of the drug supply for our community.

All medications in Canada have a Pharmacy dispensing fee, and that helps maintain an independent pharmacy like Howe Sound Pharmacy. We’d like to introduce you to the dedicated health care professionals that are here to serve you throughout this pandemic.

  • Catherine, Michelle, Tamara, Liane and Mary answer the hundreds of phone calls that come in daily.
  • Our Pharmacy Assistants: Amy, Cynthia, Josh, Johanne, Ivy, Daniel, Kim and Rick fill prescriptions and deliver them to patients all day long. *Please take advantage of our ‘FREE’ Delivery service for Medications and all Over-the Counter items.
  • Our Technicians: Aurora, Steph and Sarah check the accuracy of all prescriptions throughout the day.
  • We have 4 dedicated Pharmacists, with 3 of them on staff every day, to help patients navigate their health care and the health care of their family members; Chris, Eric, Christine and Cindy.

Contrary to popular belief, the government has provided ‘no relief’ to Pharmacies during this pandemic. We respectfully ask that during this pandemic everyone understand the necessity of 30 day dispensing and know that when the Public Health Officials remove their current recommendation – we will return to regular dispensing guidelines.

Please know that if you are having financial issues due to the pandemic, we will do everything in our power to keep your prescriptions as affordable as possible. If this is the case, please call Eric or Chris to discuss options moving forward. We will do our best to get back to you within 48 hours.

We thank you for your understanding and your continued support – we will get through this time together.

Stay safe!
Chris Juozaitis, Pharmacist and the Howe Sound Pharmacy Team

Private Video Chat with your Pharmacist!


Private Video Consultation with your Favourite Pharmacist!

Did you know that Howe Sound Pharmacy has the ability to have a Video Consultation with you – from the Privacy of your own home and…

it’s only a ‘1 click’ step for you?!

Now you can have a Private Video Consultation with your Favourite Pharmacist – your Pharmacist will be wearing a headset, so that your conversation remains private.

All you have to do is have a computer, tablet or phone with Video capability and we’ll send you a link to start the Video consultation. It’s as easy as 1 click!

Click Here to: email us or call us at (604) 886-3365 to set up an appointment with your favourite Pharmacist.

We look forward to hearing from you soon.

Chris Juozaitis, Pharmacist and the Team at Howe Sound Pharmacy Ltd.
Email us or call us at (604) 886-3365

Changing how we provide Medications & Store items


> FREE Deliveries & Pharmacy Curbside Pick Up! <

We are Open during COVID-19 Social Distancing for reduced hours:
9:00am – 5:30pm Monday – Friday.
Now CLOSED on Saturdays to support the health and well-being of our staff. We continue to provide our community with our standard of better care.

– Our Quality Care will remain at our Highest Standards –

** We are changing how we provide Medications & Over the Counter products, please read our Health Safety Protocols here.

Howe Sound Pharmacy is committed to the Health and Well-being of everyone in our community, and to doing our part to help limit the spread of the Coronavirus COVID-19.

Starting Monday March 23rd, we’ll be implementing our Health Safety Protocols to help maintain social distancing for the protection of our valued patients, our staff, their families and our community.

ORDERING: Please CALL US FIRST so we may serve everyone safely and efficiently, as follows:

  • Call Us First to place a New or Refill Prescription order & over-the-counter requests 1 to 2 days ahead please. If you have an Urgent Prescription – let us know.
  • Have your Doctor fax or phone in new prescriptions, and Call Us First before coming in to pick up.
  • We will only be giving out a 1 month supply of chronic medication at a time to limit the possibility of shortages.
  • There will also be a limit of 1 puffer / nasal spray / eye drop / insulin products per visit for supply reasons.
  • We will always have a Pharmacist available by phone to answer any questions you may have over the course of the next few months.

PAYMENT: Payment by credit card when you order is strongly recommended. For cash or debit cards, you’ll of course be invited into the Pharmacy, but if you can, please use a credit card over the phone.


  • Medications will either be delivered or brought out to your vehicle with very limited exceptions.
  • Take advantage of our FREE DELIVERY SERVICE!
  • We can also DELIVER TO YOUR CAR! Park in front at the ‘Designated Pickup Time’ – then call again and we will bring your prescriptions and over-the-counter items out to you – please have ID ready. We can answer questions or counsel at the same time, and let us know if you wish to speak to a Pharmacist who will be happy to answer your questions.
  • If you have complex issues, then we will want you to come into the pharmacy to let us help you with your issues, prescriptions or any other needs.


  • Access to our Pharmacy will be limited to an as needed basis – with ‘no’ reduction in service for anyone.
  • We’ll have a sign at our front door asking you to call us from your car or outside the door to determine whether we can help you without having to come in for service. *If you don’t have a phone, just knock and someone will be out to see you shortly.

We ask our patients to please ‘stay home’ during this extremely important period of social distancing. We are grateful for your support in keeping you, our staff and our community safe. We will get through these challenging times together.

Chris Juozaitis and the dedicated Howe Sound Pharmacy Team
Caring Beyond Medications – Howe Sound Pharmacy Ltd. (604) 886-3365

COVID-19 & Stockpiling Medications

We would like to clarify the Federal Minister of Health’s recommendation of stockpiling medications or having 3-months of medication on hand for the public. The BCPhA has reached out to the provincial Ministry of Health and the BC Centre for Disease Control (BCCDC) asking for planners to take into consideration the potential for drug shortages around COVID-19 and the message on stockpiling.

**The BCPhA only recommends people have an adequate supply of medication on hand. Most people will normally have between 1 to 3 months on hand, and stockpiling anymore may push an already fragile system into drug shortages.

The Minister Hajdu’s office said the message was intended for more vulnerable individuals or people more likely to have encountered someone with COVID-19. They have committed to making a distinction in future messages, the CPhA said.

Chris Juozaitis
Howe Sound Pharmacy Ltd.
(604) 886-3365
208 – 1100 Sunshine Coast Hwy
Gibsons, BC V0N 1V7

BC COVID-19 Symptom Self-Assessment Tool

British Columbia COVID-19 Symptom Self-Assessment Tool

This self-assessment tool, developed with the BC Ministry of Health, will help determine whether you may need further assessment or testing for COVID-19. You can complete this assessment for yourself, or on behalf of someone else, if they are unable to.

Who should be tested for COVID-19?

People with respiratory symptoms who are:

Hospitalized, or likely to be hospitalized
Health Care Workers
Residents of long term care facilities
Part of an investigation of a cluster or outbreak

Who does not need to be tested for COVID-19?

People without symptoms
Patients with mild respiratory symptoms who can be managed at home, including returning travellers with an onset of illness within 14 days of return to Canada

** More info > British Columbia COVID-19 Symptom Self-Assessment Tool

Childcare & Schools – COVID-19

Childcare & Schools – COVID-19

As of March 17, 2020, B.C. will be suspending K-12 classes.

As of March 17, 2020, B.C. will be suspending K-12 classes. Teachers and schools will be developing plans for continuing instruction, outside of the classrom. More information will be added as it becomes available.

Information for post-secondary institutions can be found on this page. Students, faculty and staff should consult their instituation’s website for specific information.

How to support students who are self-isolating

Those who are self-isolating are doing so for the benefit of others. Please support continuing instruction (e.g. deadline extension or alternative coursework that can be completed from self-isolation) and create a non-punitive environment for those who are self-isolating.

At post-secondary institutions, students, faculty, or staff who are self-isolating may rely on post-secondary services (for example housing or food), institutions should plan for how they will support those in self-isolation. If your institution has a pre-existing plan for pandemic influenza, it may have protocols and guidance that can be adapted.

How to support students psychologically at this time

A new virus such as the one that causes COVID-19 can create anxiety and be difficult for students/children to understand, especially if someone in their school or family is sick, or they see or hear troubling media reports. It is normal for students/children to feel worried or nervous and have questions. Communication should reflect the diverse linguistic, literacy and cultural characteristics and needs of the students/children and their families.

It will be important for schools/childcare programs to monitor for discrimination and/or bullying surrounding COVID-19, in particular towards those who may have been exposed to the virus and are self-isolating at home, or self-monitoring for symptoms. School/childcare programs should make all efforts to ensure that misinformation is clarified and anti-discrimination/bullying protocols are adhered to.

For more info > BC Centre for Disease Control